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FAQ
Frequently Asked Questions
How do I measure the neck circumference of my dog?

See our size chart for a detailed explanation

I have a question about an order, how can I reach DWAM?

Where can I buy DWAM products?

DWAM products are available at stores in Europe as well as outside Europe. Please have a look at our Storelocator for a shop closest to you.

You can shop online at www.dogwithamission.com

What is the best way to wash my DWAM pillow or sleeping bag?

Please use a mild program, like "woolwash" on a low temperature- max 30 degrees celcius. Let the pillow dry by air.

I organize an event for a good (dog) purpose. Where can I submit a request for sponsorship?

We look forward to your proposal! Mail us at customercare@dogwithamission.com

Can I come over with my dog to fit the collar before I order?

You are very welcome to come with your dog (s) to our studio in Bergen NH. You can make an appointment via [email protected] or call us on 0031(0)72-2410001.

You can also find a  point of sale near you.

I have purchased a DWAM item in a store (point of sale), can I also exchange it at the DWAM webshop?

No, you can only exchange this at the store where you purchased the product.

I forgot my password, what can I do?

Did you forget your password? On the login page you will find the link “Forgot your password?”. Click on it and enter the e-mail address where you want to receive your new password. You can now log in again. 

If it doesn’t work please contact our customer service. 

When will I receive a gift with my order?

If you order more than €99, you will automatically receive a gift from us! 

Dogs with a white fur

Coloured greasy leather like this is less suitable for dogs with a white neck, because they can discolour. This is not toxic or dangerous and you can of course still buy them, but we cannot guarantee that the dog's neck will not be coloured if it is wet :)

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