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FAQ
FAQ
Frequently Asked Questions
How do I measure the neck circumference of my dog?
To measure the correct size for a Dog with a Mission collar, you will need a flexible measuring tape. Follow the steps below to accurately measure your dog's neck circumference:
Use a flexible measuring tape: Choose a measuring tape that is flexible and can easily wrap around your dog's neck. A flexible measuring tape is ideal as it provides comfort for your dog and allows for more accurate measurements.
Place the measuring tape around the neck: Wrap the measuring tape around the widest part of your dog's neck, just below the jawline. Ensure that the measuring tape is not too tight or too loose. It should fit comfortably without restricting your dog's breathing.
Read the measurement: Make sure the measuring tape lies flat and read the measurement at the point where the end of the tape meets. This measurement represents your dog's neck circumference.
Important: Remember to always measure your dog's neck, even if you already have a collar. Dog with a Mission uses its own unique sizes, and measuring the old collar may result in an incorrect size selection.
- Check the size chart: Refer to the size chart on our website and locate your dog's neck circumference. The size chart will indicate the appropriate collar size for the measured neck circumference. Ensure that you select the correct size to ensure a perfect fit and comfort for your dog.
By following these simple steps and using a flexible measuring tape, you can determine the correct size for a Dog with a Mission collar.
I have a question about an order, how can I reach DWAM?
Where can I buy DWAM products?
DWAM products are available at stores in Europe as well as outside Europe. Please have a look at our Storelocator for a shop closest to you.
You can shop online at www.dogwithamission.com
Flagship Store
Our Flagship Store is in Bergen (NH), The Netherlands where our entire collection is on display! Be sure to drop by with your dog to try everything on.
The address of the shop is: Kerkstaat 7, Bergen (NH) and we are open from Tuesday to Sunday.
Tuesday - Friday: From 10.00 to 18.00
Saturday: From 10.00 to 17.00
Sunday: From 12.00 to 17.00
What is the best way to wash my DWAM pillow or sleeping bag?
Please use a mild program, like "woolwash" on a low temperature- max 30 degrees celcius. Let the pillow dry by air.
I organize an event for a good (dog) purpose. Where can I submit a request for sponsorship?
We look forward to your proposal! Mail us at customercare@dogwithamission.com
Can I come over with my dog to fit the collar before I order?
You are very welcome to come with your dog (s) to our own Flagship Store in Bergen (NH) where our entire collection is on display!
The address of the shop is: Kerkstaat 7, Bergen (NH), Netherlands and we are open from Tuesday to Sunday.
Tuesday - Friday: From 10.00 to 18.00
Saturday: From 10.00 to 17.00
Sunday: From 12.00 to 17.00
Furthermore, our brand is sold in over 80 shops in the Netherlands and Belgium. On our store locator you can see which shop is near you.
I have purchased a DWAM item in a store (point of sale), can I also exchange it at the DWAM webshop?
No, you can only exchange this at the store where you purchased the product.
I forgot my password, what can I do?
Did you forget your password? On the login page you will find the link “Forgot your password?”. Click on it and enter the e-mail address where you want to receive your new password. You can now log in again.
If it doesn’t work please contact our customer service.
When will I receive a gift with my order?
If you order more than €99, you will automatically receive a gift from us!
Dogs with a white fur
Coloured greasy leather like this is less suitable for dogs with a white neck, because they can discolour. This is not toxic or dangerous and you can of course still buy them, but we cannot guarantee that the dog's neck will not be coloured if it is wet :)