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You can register your return through the return portal. Return costs are at your own expense.

Unfortunately it is not possible to directly exchange an article. Report your return through the above return portal. You can place a new order online.

Return conditions

  • You can register unused items within 14 days of receipt via our returns portal and return them to us. Of course, you may try on and view the item with your dog or cat. NOTE: the label must still be attached. Returned items without label and/or items that are visibly used will not be accepted.
  • Report your return via the return portal above, pay the return fee and receive the return label in your email.
  • Stick the return label on your return shipment and drop the shipment off at a service point.
  • Please note any additional costs when returning a product from outside the EU. Think of higher return costs, clearance costs or import duties. These are for your own account.
  • Caution! When the product is damaged or the packaging is damaged, we can charge you for the depreciation of the product. So please handle the item properly and make sure it is well packaged when returning it.
  • We strive to refund the purchase price of returned items within 14 business days. We will refund you using the same payment method you used to purchase the item.

If you have received a product that is defective, incomplete or for some other reason does not match what you ordered, please email [email protected]. In this case you do not need to register a return.