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Because we understand that you want to go outside with your new collar, leash or harness, we try to deliver your order to you as soon as possible! 

When can you expect your order?

Normally, our packages are delivered within 5 days. Did you place your order in the weekend? Then, we will ship your order on Monday and you can most likely expect it on Friday.

All our articles are shipped from our distribution center. Orders are packed here from Monday to Friday 00.00 am. No packages are packed and shipped in the weekend. 

Covid 19 and possible delay due to holidays

We understand that you want to receive your order as soon as possible and we will do our utmost to deliver as fast as possible. Unfortunately, after having packed everything, we fully depend on our carriers - Post NL and DHL. These carriers are facing delays, as lots of people in the Netherlands shop online and the carriers are unfortunately not 100% prepared for this, as can be seen in the media. It might therefore take a little bit longer than usual before your order will be delivered, on average approx. 5 days. If you want to know more about the status of your package, you should call the carrier; they have the current status.

Shipping method

Shipments are shipped with the DHL parcel service. If your package leaves our office, you will get a shipping confirmation by e-mail. This confirmation contains a track & trace code, allowing you to follow your order status. DHL makes 1 delivery attempt and then leaves a note mentioning where you can collect your parcel within 7 days.