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Customer service
Frequently Asked Questions
How do I measure the neck circumference of my dog?
See our size chart for a detailed explanation I have a question about an order, how can I reach DWAM?
You can reach DWAM in the following ways: Where can I buy DWAM products?
DWAM products are available at stores in Europe as well as outside Europe. Please have a look at our Storelocator for a shop closest to you. You can shop online at www.dogwithamission.com What is the best way to wash my DWAM pillow or sleeping bag?
Please use a mild program, like "woolwash" on a low temperature- max 30 degrees celcius. Let the pillow dry by air. I organize an event for a good (dog) purpose. Where can I submit a request for sponsorship?
We look forward to your proposal! Mail us at customercare@dogwithamission.com Can I come over with my dog to fit the collar before I order?
You are very welcome to come with your dog (s) to our studio in Bergen NH. You can make an appointment via customercare@dogwithamission.com or call us on 0031(0)72-2410001. You can also find a point of sale near you. I have purchased a DWAM item in a store (point of sale), can I also exchange it at the DWAM webshop?
No, you can only exchange this at the store where you purchased the product. I forgot my password, what can I do?
Did you forget your password? On the login page you will find the link “Forgot your password?”. Click on it and enter the e-mail address where you want to receive your new password. You can now log in again. If it doesn’t work please contact our customer service. When will I receive a gift with my order?
If you order more than €99, you will automatically receive a gift from us! |
Especially for companiesWould you like to sell Dog with a Mission or do you have questions about our dog collars and leashes? You can contact us through the contact form or you can send us an E-Mail or call us. | Contact |
